Frequently asked questions
Everything you need to know before you sign up.
Can't find what you're looking for? Reach out to sales@adshelpdesk.com and we'll get back within 4 hours.
Getting started
Setup, migration, and your first ticket.
How long does setup take?
Most teams are live within 5 minutes. Create your workspace, connect your first inbox, invite your team, and start handling tickets - no engineering help required.
Do I need engineering help to set up?
No. ADS Helpdesk is designed for support teams, not developers. Connect your inbox, invite your team, and start handling tickets - all from the browser. DNS setup for custom sender addresses takes about 10 minutes.
Do you offer migration from Zendesk, Intercom, or Freshdesk?
Yes. Our team helps Pro and Max customers migrate tickets, contacts, and macros from major helpdesks. Email sales@adshelpdesk.com to get started.
Can I use my own email domain?
Yes. Pro and Max plans include custom sender email addresses so your customers see emails from your domain, not ours. Setup takes about 10 minutes with DNS records.
Features
AI, channels, and how things work.
How does the AI work?
ADS Copilot reads each incoming message, scans your knowledge base and past conversation history, then drafts an accurate reply. Agents can insert as-is, edit, or ignore the draft - you stay in control.
What channels does ADS Helpdesk support?
Email, live chat, and voice - all flowing into one unified inbox. Each channel is managed from the same workspace with the same SLA rules and routing logic.
What integrations are available?
Live today: Gmail and Outlook forwarding, WooCommerce and Shopify product knowledge, custom knowledge documents, Slack notifications, Stripe customer context, public API keys, and outbound webhooks. WhatsApp, Zapier, and phone-number voice are later roadmap items.
Billing & security
Pricing, plans, and keeping data safe.
Can I cancel anytime?
Yes. Cancel from your workspace settings at any time. Cancellation takes effect at your next billing cycle and your data is retained for 30 days for recovery.
Is there a discount for annual billing?
Yes - annual billing saves 20% across Pro and Max plans. Contact sales@adshelpdesk.com to switch to annual.
Is my customer data secure?
Yes. ADS Helpdesk uses encryption in transit (TLS 1.2+) and at rest, role-based access controls, and workspace-level data isolation. See our Security page for full details.
What happens when my Starter access ends?
After 90 days, your workspace switches to a restricted read-only mode. Your data is preserved - just upgrade to Pro to restore full access instantly.
Still have questions?
We're here to help.
Our team responds within 4 business hours. Whether you're evaluating ADS Helpdesk or need help with setup, we've got you covered.
Free plan available · No credit card · Instant access