Help center
How can we help?
Step-by-step guides and answers for setting up and running ADS Helpdesk.
Popular questions
- Quick start: launch your workspace in 5 minutesCreate your workspace, connect a channel, invite your team, and send your first reply.
- Forward Gmail or Outlook email into ADSRoute an existing support mailbox into your ADS inbox in a few minutes, no passwords needed.
- Connect WooCommerce product knowledgeSync your WooCommerce catalog so the AI can answer product, price, and stock questions.
- AI replies: drafts, auto-replies & resolutionControl how the AI drafts replies, when it answers automatically, and how it resolves tickets.
- Invite your team & assign rolesAdd teammates, choose the right role, and give them access to the correct inboxes.
- Use your own sending domain (custom sender)Send replies from your own address so customers see your brand, and keep deliverability high.
Browse by category
Getting started
Create your workspace, connect a channel, and invite your team.
3 articles
Email & channels
Set up email, forwarding, custom sending domains, and live chat.
4 articles
Integrations
Connect WooCommerce, Shopify, Slack, Stripe, API keys, and webhooks.
3 articles
AI & knowledge
Train the AI on your store and business, and tune AI replies.
2 articles
Workflows & automation
Macros, canned responses, automation rules, SLAs, and handoff.
3 articles
Account & billing
Plans, limits, upgrades, and managing your subscription.
1 article
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