Starter
$0/month
90-day free access. Perfect for small teams validating their first support workflow before committing to a paid plan.
- 2 agent seats
- 1 email inbox
- 1 live chat inbox
- Basic ticket management
- 7-day conversation history
- Community support
Simple pricing
Start free today. Upgrade only when your team needs more.
Transparent, flat pricing with no per-ticket fees, no hidden overage charges, and no long-term contracts. Upgrade the moment your team outgrows a plan - it takes 30 seconds.
✓ No per-ticket fees
✓ Unlimited conversations
✓ Instant upgrades
✓ Cancel anytime
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Pro
$22/month
For growing teams that need every channel, AI-assisted replies, and full operational controls to serve customers at scale.
- 5 agents
- Email + Chat + Voice inboxes
- Custom sender email address
- AI reply drafts (500/month)
- SLA tracking & breach alerts
- Supervisor & manager dashboards
- Smart routing rules
- Email support (priority)
Max
$49/month
For teams that need unlimited headroom, full RBAC permissions, and dedicated onboarding support to run at enterprise scale.
- Unlimited agents
- Unlimited inboxes (all channels)
- Unlimited AI reply drafts
- Full custom role permissions (RBAC)
- Custom knowledge sources
- Priority support with SLA
- Dedicated onboarding session
- Multi-org admin controls
Compare plans
Full feature breakdown by plan.
Everything that's included in Starter, Pro, and Max - side by side.
| Feature | Starter | Pro | Max |
|---|---|---|---|
| Agent seats | 2 | 5 | Unlimited |
| Email inboxes | 1 | 3 | Unlimited |
| Live chat inboxes | 1 | 3 | Unlimited |
| Voice inboxes | - | 1 | Unlimited |
| Conversation history | 7 days | Unlimited | Unlimited |
| AI reply drafts | - | 500/mo | Unlimited |
| SLA tracking & breach alerts | - | ✓ | ✓ |
| Supervisor & manager dashboards | - | ✓ | ✓ |
| Smart routing rules | - | ✓ | ✓ |
| Custom sender email address | - | ✓ | ✓ |
| Custom RBAC permissions | - | - | ✓ |
| Custom knowledge sources | - | ✓ | ✓ |
| Multi-org admin controls | - | - | ✓ |
| Support level | Community | Email (priority) | SLA-backed |
| Dedicated onboarding session | - | - | ✓ |
Common questions
Everything you need to know before you sign up.
Can I upgrade or downgrade at any time?
Yes. Upgrades take effect instantly so you can remove limits the moment your team needs more. Downgrades apply at your next billing cycle.
What happens when my Starter access ends?
After 90 days, your workspace switches to a restricted read-only mode. Your data is preserved - just upgrade to Pro to restore full access instantly.
Can my whole team start on the free plan?
Starter includes 2 agent seats, which is enough to validate your support flow. Need more seats from day one? The Pro trial gives you 5 agents free for 14 days.
Is there a discount for annual billing?
Yes - annual billing saves 20% across Pro and Max plans. Contact sales@adshelpdesk.com to switch to annual and apply the discount.
Start today
Pick a plan. Set up in 5 minutes. Start helping customers.
No setup fees, no long contracts, and no engineering help required. Your first ticket can be in the inbox within minutes of signing up.
Free plan available · No credit card · Instant access