AI-assisted replies are live →

Your customers deserve faster answers.

ADS Helpdesk brings every support channel into one clean workspace - with AI replies, SLA alerts, and smart routing that actually keeps your team ahead.

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Free plan includes 2 agents for 90 days · No credit card required

ADS Helpdesk unified inbox - conversations, AI drafts, and SLA status in one workspace
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Trusted by fast-growing support teams worldwide

Nextura Stackwell Brightloom Orbify Velaris Carvo

Who it's for

Built for teams handling real customer volume.

Whether you sell physical products, run a SaaS, or support internal users, ADS Helpdesk adapts to your workflow without forcing you into someone else's process.

E-commerce teams

Online stores managing product, order, and shipping support at scale, with WooCommerce product knowledge live today.

SaaS companies

Product-led teams handling onboarding questions, billing issues, and feature requests across multiple channels.

Agencies & BPOs

Service providers managing customer support for multiple client brands from one workspace with separate inboxes.

Internal IT & HR

Internal help desks managing employee tickets, IT requests, and HR questions with the same toolkit.

Everything you need, nothing you don't

The complete support stack - without the complexity.

Stop switching tabs. Stop losing context. Stop missing SLAs. ADS Helpdesk puts every tool your team needs in a single, fast workspace designed for real support work.

Omnichannel Inbox

Email, live chat, and voice conversations all flow into one organized timeline. No more channel-hopping, no more dropped messages.

AI-Assisted Replies

Generate accurate draft responses instantly using your knowledge base and past tickets. Your agents write less, resolve more.

SLA Tracking

Real-time SLA timers and breach alerts fire before deadlines are missed. Your team sees the pressure before the customer feels it.

Smart Routing

Auto-assign tickets by skill, workload, or channel type. Keep queues lean, ownership crystal clear, and context intact.

Role-Based Access

Agents, supervisors, managers, and admins - each persona gets exactly the right controls and exactly the right view. No more, no less.

Knowledge Base

Index your product docs, FAQs, and catalog data. Let AI surface the right answer at the right moment - automatically.

ADS Copilot

Replies that practically write themselves.

Our AI reads every incoming message, checks your knowledge base and conversation history, then drafts a reply that sounds like your best agent - not a bot.

  • Draft replies based on past tickets and product docs
  • Summarize long 20-message threads into 3 bullet points
  • Detect frustrated customers and surface them for priority
  • Translate conversations across 30+ languages instantly
Try it free See all AI features →
ADS Copilot Analyzing

Customer - Iqtedar Ahmed

"Hi, I can't reset my password. The link keeps expiring before I can use it."

Suggested reply

Hi Iqtedar! Password reset links expire after 15 minutes. Try opening the link immediately in a private browser window. If it still expires, I can manually reset it from my end - just confirm your email and I'll sort this right now.

KB match: “Password reset troubleshooting” - 94% relevant
3× faster average reply time
40% reduction in SLA breaches
99% platform uptime SLA
5 min average team setup time
Supervisor Dashboard Live
Open 12
Unassigned 3
SLA at risk 2
#1847 SLA in 14 min

Order #9204 - shipping delay complaint

Customer: Iqtedar A. · Queue: E-commerce · Unassigned

Supervisor control

Catch workload problems before they become customer complaints.

Supervisors see every open queue, SLA breach risk, and unassigned ticket - with one-click reassignment from a single focused dashboard. No firefighting required.

15 min warning Before SLA breach
One unified view All queues at a glance
Instant reassign One-click handoff

Connects with your stack

Plays nice with the tools you already use.

Live today: email forwarding for Gmail and Outlook, WooCommerce and Shopify product knowledge, Slack notifications, Stripe customer context, public API keys, and outbound webhooks. WhatsApp, Zapier, and phone-number voice are later roadmap items.

GmailForward + branded reply
OutlookMicrosoft 365 inbox
WooCommerceStore + WordPress
ShopifyProduct knowledge
SlackTicket alerts
StripeCustomer context
WhatsAppComing soon
ZapierComing soon
Gmail
Outlook
WooCommerce
Shopify
Slack
Stripe context
WhatsApp soon
Zapier soon
Gmail
Outlook
WooCommerce
Shopify
Slack
Stripe context
WhatsApp soon
Zapier soon

What support teams are saying

Built for the teams running support every single day.

★★★★★

“We went from three separate tools for email, chat, and voice to one clean workspace. Our team's average response time dropped by half in the first month.”

S
Sarah M. Head of Support, Nextura
★★★★★

“The AI draft feature alone saves each agent 45 minutes a day. Our CSAT went from 3.8 to 4.6 in six weeks. Nothing else changed - just the tool.”

D
David K. Customer Success Lead, Stackwell
★★★★★

“SLA visibility finally works the way supervisors need. They catch breach risk 15 minutes early and reassign instantly. It's genuinely a game changer.”

A
Aisha R. VP Operations, Brightloom

Get started today

Your customers are waiting. Let's fix that.

Join support teams who resolved their inbox chaos with ADS Helpdesk. Setup takes under 5 minutes - no technical knowledge or IT help required.

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