AI closure routing is live →

Your customers deserve faster answers.

ADS Helpdesk brings email, live chat, and voice into one clean workspace, with AI replies, SLA alerts, and smart routing that keeps your team ahead.

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ADS Helpdesk dashboard showing queue health, SLA status, and conversation volume
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Trusted by teams like yours

Nextura Stackwell Brightloom Orbify Velaris Carvo

Smart queue preview

Four small shifts that make the whole queue feel lighter.

The homepage gives a quick taste of the operating rhythm: capture every request, draft faster replies, route the urgent work, and keep SLA pressure visible.

01

Catch every request

Email, chat, and voice arrive in one clean queue instead of scattered tabs.

02

Draft the first pass

AI checks knowledge and context so agents start from a useful draft.

03

Route risk early

Urgent work moves by SLA, owner, priority, and workload before it stalls.

04

Keep pressure visible

Supervisors see where queues are heating up before customers feel it.

Who it's for

Built for teams handling real customer volume.

Whether you sell physical products, run a SaaS, or support internal users, ADS Helpdesk adapts to your workflow without forcing you into someone else's process.

E-commerce teams

Online stores managing product, order, and shipping support at scale, with WooCommerce product knowledge live today.

SaaS companies

Product-led teams handling onboarding questions, billing issues, and feature requests across multiple channels.

Agencies & BPOs

Customer-support agencies and BPOs managing multiple client brands with separate inboxes, teams, labels, and routing rules in one controlled workspace.

Internal IT & HR

Internal help desks managing employee tickets, IT requests, and HR questions with the same toolkit.

Support operations

Leads and supervisors watching workload, SLA pressure, ownership gaps, and team performance from one place.

Connects with your stack

Plays nice with the tools you already use.

Live today: email forwarding for Gmail and Outlook, WooCommerce and Shopify product knowledge, Slack notifications, Stripe customer context, public API keys, and outbound webhooks. WhatsApp, Zapier, and phone-number voice are later roadmap items.

GmailForward + branded reply
OutlookMicrosoft 365 inbox
WooCommerceStore + WordPress
ShopifyProduct knowledge
SlackTicket alerts
StripeCustomer context
WhatsAppComing soon
ZapierComing soon
Gmail
Outlook
WooCommerce
Shopify
Slack
Stripe context
WhatsApp soon
Zapier soon
Gmail
Outlook
WooCommerce
Shopify
Slack
Stripe context
WhatsApp soon
Zapier soon

What support teams are saying

Built for the teams running support every single day.

★★★★★

“We went from three separate tools for email, chat, and voice to one clean workspace. Our team's average response time dropped by half in the first month.”

S
Sarah M. Head of Support, Nextura
★★★★★

“The AI draft feature alone saves each agent 45 minutes a day. Our CSAT went from 3.8 to 4.6 in six weeks. Nothing else changed - just the tool.”

D
David K. Customer Success Lead, Stackwell
★★★★★

“SLA visibility finally works the way supervisors need. They catch breach risk 15 minutes early and reassign instantly. It's genuinely a game changer.”

A
Aisha R. VP Operations, Brightloom

Get started today

Your customers are waiting. Let's fix that.

Join support teams who resolved their inbox chaos with ADS Helpdesk. Setup takes under 5 minutes - no technical knowledge or IT help required.

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Free plan available · No credit card · Instant access