Workflows & automation
Macros, canned responses, automation rules, SLAs, and handoff.
Macros, canned responses & automation rules
Reply faster with saved responses, one-click macros, and rules that route work by inbox, label, team, or agent.
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SLAs, routing & human handoff
Set response targets, route tickets to the right teams or agents, and hand off from AI to a human.
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Route tickets to teams, inboxes & labels
Build dependable Sales, Billing, Support, and BPO queues with inbox- and label-based team routing.
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