Omnichannel Intake
Every customer request - email, chat widget, or voice - lands in one unified timeline. Agents stay in context, customers get faster answers.
Platform
Every tool your support team needs, in one place.
ADS Helpdesk is purpose-built for teams running real support work every day - fast intake, smart AI, full operational visibility, and governance that scales with you.
📧 Email + Chat + Voice
⏲ SLA Tracking
✨ AI Replies
🔒 Role-Based Access
Core capabilities
Six capabilities. One workspace. Zero context switching.
Ticket Lifecycle
Structured states, ownership, and priority logic drive predictable resolution. Every ticket has a clear owner and a clear next step.
Supervisor Dashboard
See open load, unassigned queues, and SLA breach risk in real time. One-click assignment keeps work moving without micromanagement.
Manager Operations
Coordinate teams, monitor performance trends, and maintain quality standards across high-volume support - without drowning in spreadsheets.
Admin Configuration
Manage inboxes, automation rules, knowledge sources, users, and workspace settings without relying on your engineering team.
Workspace Governance
Workspace-level governance, settings, and access policies stay centralized so teams can scale safely without over-permissioning.
AI-powered support quality
Give agents context so every reply is accurate and consistent.
AI-assisted drafts and knowledge-aware workflows cut the time agents spend thinking and typing - so they can focus on actually helping customers.
- Draft replies from conversation context and knowledge base
- Central knowledge source for consistent answers
- Reusable macros and snippets for common responses
- Sentiment detection to surface frustrated customers first
Consistent
Response quality across all agent tiers and shifts
3× faster
Time to first meaningful reply with AI drafts active
Traceable
Clear ownership and full conversation audit trail
Scalable governance
Match access to responsibility with structured roles - at every level.
The role hierarchy ensures each persona has the right control surface without over-permissioning daily operations or creating security risks as you grow.
- Workspace Admin for control, configuration, and policy
- Manager and Supervisor visibility for operations and SLA flow
- Agent-focused execution views that minimize distraction
Ready to see it live?
See the platform inside your own workspace.
Create your account and start in minutes - no setup calls, no engineering required.
Free plan available · No credit card · Instant access