Omni Intake
Email, chat, and voice land in one queue with full customer context.
Features
Every tool your support team needs, in one place.
ADS Helpdesk is purpose-built for real support operations - fast intake, smart AI, clear team ownership, and governance that scales from one business to a multi-client BPO.
Email + Chat + Voice
SLA tracking
AI replies
Role-based access
AI replies
Draft accurate answers from docs, ticket history, and customer context.
Smart Routing
Route tickets by inbox, label, team, SLA, priority, owner, or workload.
Knowledge Base
Keep docs, policies, product data, and store context ready.
Sentiment AI
Detect frustration early and flag risky conversations fast.
Workflows
Build reliable support habits across every queue
Turn daily support moments like triage, team routing, replies, follow-ups, and escalations into a clear operating rhythm your team can repeat. Browse guides →
Triage
Prioritize new tickets by SLA, channel, customer context, and assignment status before the queue gets noisy.
Replies
Use knowledge-aware drafts, macros, and customer history to keep answers fast, accurate, and on brand.
Follow-ups
Keep ownership clear after every reply with status, reminders, and handoff notes that prevent stale conversations.
Escalations
Route complex issues to the right team or person with enough context for a clean handoff and a faster customer update.
Ready to see it live?
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