Quick start: launch your workspace in 5 minutes

ADS Helpdesk is built so a support team can be live in minutes, no engineering help required. This guide walks you through the fastest path from sign-up to your first reply.

What you'll need

• A work email address to create your account.
• The support mailbox you want to connect (for example support@yourcompany.com).
• About five minutes.

Step 1: Create your workspace

Go to https://app.adshelpdesk.com/signup and create your account. Your workspace is the shared home for your team's inboxes, contacts, and settings. You start on the free Starter plan automatically, no credit card needed.

Step 2: Connect your first inbox

From Admin → Inboxes → New, pick a channel:

• Email: turn an existing support mailbox into tickets via forwarding or IMAP.
• Live chat: a widget you embed on your website.
• Voice: a phone channel for calls.

Email is the most common starting point. See Connect your first inbox for the full channel walkthrough, or jump straight to Set up an email inbox.

Tip: You can connect more inboxes later. Start with one channel, get comfortable, then expand.

Step 3: Invite your team

Open Admin → Agents and invite teammates by email. Assign each person a role (Agent, Supervisor, Manager, or Admin) and add them to the inboxes they should see. Full details are in Invite your team & assign roles.

Step 4: Set your availability

Click your avatar in the top bar and set yourself Online. Agents only receive routed tickets while they're online, so this matters before real conversations arrive.

Step 5: Send your first reply

When a message lands in your connected inbox it becomes a ticket. Open it, type a reply, and send. If you've turned on AI, you'll see a suggested draft you can insert, edit, or ignore.

That's it, you're live. From here, explore training the AI and macros & automation to move faster.

Need a hand? Email sales@adshelpdesk.com and we'll help you get set up.