Plans, billing & managing your subscription

This guide explains the ADS Helpdesk plans and how to manage your subscription. For the latest pricing, see the pricing page.

The plans at a glance

• Starter: $0. Free for 90 days. Includes 2 agent seats, 1 email inbox, and 1 live chat inbox, perfect for validating your first support workflow.
• Pro: $22/month ($18/month billed annually). Built for Individual businesses and focused support teams: 10 agents, 6 total inboxes, 5 email inboxes, one chat inbox, one voice inbox, unlimited tickets, unlimited automation rules, 500 AI reply drafts/month, SLA tracking, and team routing. Comes with a 14-day free trial.
• Max: $49/month ($39/month billed annually). Built for Larger support teams and customer-support agencies/BPOs: Unlimited agents, Unlimited inboxes, unlimited tickets and automation rules, unlimited AI drafts, full custom role permissions (RBAC), priority support, and a dedicated onboarding session.

Upgrade or downgrade

You can change plans anytime from your workspace settings:

• Upgrades take effect instantly, so you can lift a limit the moment your team needs more.
• Downgrades apply at your next billing cycle.

Save with annual billing

Annual billing saves 20% across the Pro and Max plans. To switch to annual, contact sales@adshelpdesk.com.

What happens when Starter access ends

After 90 days, a Starter workspace switches to a restricted read-only mode. Your data is preserved, upgrade to Pro to restore full access instantly.

Common questions

• Are there per-ticket fees? No. Conversations are unlimited on every plan.
• Can I cancel anytime? Yes, cancel from workspace settings. Cancellation takes effect at your next billing cycle, and your data is retained for 30 days for recovery.
• Can the whole team start free? Starter includes 2 seats; the Pro trial gives you 10 agents free if you need more from day one.

Need help with billing?

Email sales@adshelpdesk.com or contact our team, we typically reply within 4 business hours.