Slack, Stripe, API keys & outbound webhooks

Beyond stores, ADS Helpdesk connects to the tools your team already uses. You'll find these under Admin → Integrations.

Slack notifications

Get notified in Slack when important events happen.

1. In Slack, create an Incoming Webhook for the channel you want to post to and copy the webhook URL.
2. In Admin → Integrations → Slack, paste the webhook URL and save.
3. Use Send test to confirm a message lands in your channel.

Stripe customer context

Connect Stripe so agents see customer billing context (plan, recent payments) alongside the ticket.

1. In Admin → Integrations → Stripe, add your Stripe API key.
2. Save, matching customers will surface Stripe details in the conversation panel.

Tip: Use a restricted Stripe key with read-only access to the data you want to surface, rather than a full secret key.

API keys (build your own)

Generate workspace API keys to read and write ADS Helpdesk data from your own systems.

1. Go to Admin → Integrations → API keys and click Generate key.
2. Choose the scopes the key should have (grant only what you need).
3. Copy the key and store it securely, treat it like a password.

Outbound webhooks

Push events from ADS Helpdesk to your endpoints in real time (for example, to sync tickets to a data warehouse).

1. In Admin → Integrations → Webhooks, add an endpoint URL.
2. Select the events to send.
3. Save and copy the signing secret, use it to verify that incoming requests really came from ADS Helpdesk.
4. Use the test action to send a sample payload and confirm your endpoint receives it.

Security tips

• Grant the minimum scopes an integration needs.
• Rotate keys periodically and immediately if one may be exposed.
• Always verify webhook signatures server-side before trusting a payload.

What's next

• Add product context with WooCommerce or Shopify.
• Tune automation in Macros, canned responses & rules.